How to Get More Value from your Microsoft Partner

Microsoft’s ecosystem is complex, fast-evolving, and central to how modern businesses operate. Success is not just about having the right licenses or tools. It is about working with a partner who can translate Microsoft’s offerings into secure, efficient, and business-focused solutions.

In this episode of the Demystifying Microsoft podcast, host Nathan Taylor (SVP, Global Microsoft Practice Leader at the Sourcepass MCOE) sits down with Matt Lee (Senior Director of Security and Compliance at Pax8) to explore what makes a Microsoft partner worth trusting for IT professionals and business leaders. 

What Should IT Professionals Expect from a Microsoft Partner?

A true Microsoft partner is more than a software reseller. The right partner acts as a strategic ally, guiding organizations through licensing, security, and deployment challenges while making sure technology decisions drive measurable business outcomes.

This episode explores the launch of the Sourcepass Center of Excellence for Microsoft, the changing role of security for SMBs, and how consolidation and hands-on expertise are reshaping IT for small and midsize businesses. Nathan Taylor and Matt Lee discuss how modern partners help IT teams cut through complexity, leverage integrated Microsoft tools, and deploy practical tactics that deliver real value.

Key Moments

• 00:00 — Introduction: Meet Matt Lee and the Sourcepass Center of Excellence for Microsoft

• 01:10 — Matt’s background: MSP experience, Pax8, and industry advocacy

• 03:17 — What customers want from Microsoft partners: Trust, simplicity, and business outcomes

• 05:14 — Translating complex tech: Why “no ants” matters more than technical jargon

• 06:35 — Balancing security and usability: The real challenge for IT partners

• 07:09 — Why SMBs may outpace enterprises in security over the next decade

• 09:39 — The role of Microsoft: Normalizing IT for agility and security

• 11:09 — Value in Microsoft Business Premium and E5 Security: Cost, integration, and settings

• 13:02 — Security consolidation: Why fewer, integrated tools are better for AI and data

• 14:31 — Vertical vs. horizontal LLMs: How AI models impact IT management

• 16:47 — What makes the Sourcepass MCOE unique: Depth, expertise, and partnership

• 18:50 — Community and collaboration: Solving problems together

• 19:20 — Outro: Future topics and Sourcepass Center of Excellence for Microsoft launch
  

What is the Sourcepass MCOE and why does it matter?

The Sourcepass MCOE is a newly launched entity focused on delivering deep expertise and practical solutions for Microsoft environments. For IT professionals, this means access to a team that understands both the technical and business sides of Microsoft deployments, with a focus on security, efficiency, and real-world outcomes

How does partnering with Sourcepass MCOE solve common IT challenges?

The Sourcepass MCOE brings together top talent and proven methodologies to help SMBs navigate Microsoft’s evolving stack. The team’s approach is to simplify complexity, ensure security is built in rather than added later, and align technology decisions with business goals. This means less time spent troubleshooting and more time driving results.

What are some examples or use cases discussed in the episode?

• Security for SMBs: Matt Lee argues that small and midsize businesses are positioned to be more secure than enterprises in the coming years, thanks to agility and modern Microsoft solutions.
• Tool consolidation: The episode highlights how integrating security tools (EDR, email filtering, identity) within the Microsoft stack enables better AI-driven insights and reduces complexity.
• Community problem-solving: Real-world collaboration and knowledge sharing are key to overcoming IT challenges, as demonstrated by the Sourcepass MCOE  team’s partnerships with Pax8 and Microsoft.

Get More from your Microsoft Partner with Sourcepass MCOE

Connect with one of our Microsoft experts to get more from your Microsoft investment. Our team at Sourcepass MCOE is dedicated to helping IT professionals and business leaders cut through complexity, optimize their Microsoft environments, and achieve measurable results.

Whether you’re looking to streamline licensing, strengthen security, or deploy integrated solutions, we’re here to provide straightforward guidance and hands-on support.

For ongoing insights and practical tactics, subscribe to the Demystifying Microsoft Podcast.