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CENTER OF EXCELLENCE FOR MICROSOFT SERVICES

Microsoft 365 Support

 

Smart support solutions for a better Microsoft 365 experience. 

 

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Microsoft 365 Support with Sourcepass Center of Excellence for Microsoft

 

Sometimes even the most experienced IT teams need help. Microsoft is continually making changes and improvements to Microsoft 365 products and services. This constant change makes it challenging for IT teams to keep up and can sometimes overwhelm your help desk.  

The Sourcepass Center of Excellence is a Microsoft Solutions Partner. We offer a range of Microsoft 365 support service plans to meet the varying needs of our customers. 

  Microsoft 365 Support Products

Standard Premium Enterprise
Monthly Price
$ 1.00
per user/per mo

$ 3.00
per user/per mo

$ 5.25
per user/per mo
Features
Incident Support
Basic
Unlimited
Unlimited
Service Request
Basic
Unlimited
Unlimited
Response Times
4 Hours
2 Hours
1 Hour
Service Management Portal
Knowledge Base
License Management Portal
Support Service Hours*
2 Hours
4 Hours
Dedicated Account Manager**
Yearly Microsoft 365 Assessment
Monthly Reports
Quarterly Report Review
Microsoft 365 Critical Response Team
24x7 Support Access
M365 Training Portal
 

* Monthly support service hours are to be utilized for unique incidents that take an abnormal amount of time for our service desk to resolve and fall outside of the standard Service Level Agreement. Monthly support service hours are calculated per company per month and not per user per month. 

**Available for companies with 50 users and above

3 Ways We Can Help

 Microsoft Resources

Explore educational Microsoft resources, including MCOE blogs, podcasts, webinars, as well as updates and alerts for learning.

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 Phone Consultation

Schedule a call with one of our Microsoft subject-matter experts to learn more how Sourcepass MCOE can help you!

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 Contact Us

Contact Sourcepass Center of Excellence for Microsoft and we'll get back to you the same business day!

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