Microsoft Licensing Update: Building Custom Copilot Agents

Custom Copilot Agents are designed to simplify and automate complex workflows across Microsoft 365. Built in Copilot Studio, these agents allow organizations to create tailored solutions that connect to internal and external data sources, automate multi-step tasks, and deliver context-aware guidance. 

By leveraging custom agents, teams can reduce manual effort, improve consistency, and accelerate decision-making across business processes.

How to Deploy Custom Copilot Agents to Automate Microsoft 365 Workflows

In this episode of the Demystifying Microsoft podcast, Wade Walker (VP of Microsoft Alliance at Sourcepass MCOE) explores the practical implementation of custom Copilot Agents, focusing on how they are created, deployed, and used to solve real business challenges. The discussion centers on building agents in Copilot Studio, integrating them with Microsoft 365, and using them to automate complex workflows, streamline decision-making, and improve operational efficiency across business functions.

Timestamped Key Moments

• 00:00 — Introduction and episode overview
• 01:30 — Overview of Copilot Agents vs. regular Copilot
• 02:48 — Why build a custom Copilot Agent?
• 03:57 — Copilot Studio: Building agents in Microsoft 365
• 07:58 — How custom agents are used internally
• 08:57 — Upcoming use cases and benefits
• Outro — How to learn more and connect with experts

Understanding Custom Copilot Agents in Microsoft 365

Custom Copilot Agents are AI-powered assistants built in Copilot Studio, designed to automate and orchestrate complex workflows within Microsoft 365. Unlike standard Copilot, which provides quick, context-aware information, custom agents are tailored to specific organizational needs, integrating with internal documentation and external resources to deliver precise, actionable insights.

Using Custom Copilot Agents to Streamline Microsoft 365 Processes

Custom Copilot Agents simplify complex workflows by automating multi-step tasks, surfacing relevant documentation, and delivering context-aware guidance across Microsoft 365. These agents are built to reflect organizational logic and connect to both internal and external data sources, reducing manual effort and improving consistency. By embedding domain-specific knowledge into the agent’s design, organizations can streamline operations, minimize errors, and accelerate decision-making.

How Organizations are Using Custom Copilot Agents

• Knowledge Retrieval: Agents surface relevant documents, policies, and compliance updates from SharePoint and Teams, reducing time spent searching for information.

• Task Automation: Agents automate repetitive tasks such as reminders, approvals, and document organization, freeing up time for strategic work.

• Reporting and Insights: Agents deliver tailored recommendations and generate reports based on organizational data, supporting informed decision-making.

Custom Copilot Agent Support from Sourcepass MCOE

Custom Copilot Agents offer a practical way to simplify decision-making and reduce friction in Microsoft 365 workflows. By embedding domain-specific logic and connecting to relevant data sources, these agents help organizations automate routine tasks, surface critical information, and maintain consistency across processes. As adoption grows, the ability to build and deploy agents tailored to internal needs is becoming a strategic advantage.

For ongoing updates and practical insights on building and deploying custom Copilot Agents, subscribe to the Demystifying Microsoft podcast.

If you have questions about how custom Copilot Agents can streamline workflows or want to explore options for deploying agents tailored to your organization’s needs, connect with a Sourcepass Center of Excellence for Microsoft expert today.